What Is An E-Ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique
confirmation number that neatly replaces the hassles of a paper ticket.
When you purchase an e–ticket, we email it to you after the booking is complete.
Simply print it out and bring it with you – along with a valid photo ID – to the counter
when checking in for selected service.
What are the benefits of E-Ticketing ?
- No need to travel anywhere (to book the tickets)
- Real time process (if you book a seat, it will automatically update it so no one else can take that seat. )
- Could be cheaper
- Can access more information and find other deals online
- Websites can compare different flight prices and details
Which all flights I can book on SAARTHII ?
Saarthii enables its retailers to book tickets for all Domestic & International Low Cost Carriers (LCC) and Full Service Carriers (FSC) in a single window.
Options to buy tickets based on fare, timings and carrier choice to benefit the end user.
What Is Meant By A Direct Flight?
A direct flight is a point to point (city to city) flight that is either non-stop or has one or more intermediate stops, but without any change of aircraft.
What Is An Indirect Flight?
An indirect flight is one where stop-overs via intermediate cities are involved.
Indirect flights involve change of aircraft and often a change of terminal.
It is not permitted to break your journey in a transit city.
Which different classes can be booked for international flights?
Just like for domestic flights, you can book Economy Class and Business Class for
International flights too. A number of carriers also have First Class on some routes,
which is a higher level than Business Class.
Can I book tickets for infants?
Yes, you can book travel for infants under two years of age. Make sure they have
valid proof–of–age documents when they’re checking in, and remember that infants must
be accompanied by an adult at least 18 years old. You can book no more than one infant
per adult (hey, you try dealing with luggage, tickets, airport queues and two screaming
babies by yourself). To avail of infant fares, the infant must be under 24 months of age
throughout the entire itinerary that you’re booking. This includes both outbound and return
journeys. If the infant is 24 months or above on the return journey, you need to make a separate
booking using a child fare.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re–complete the booking process for the additional travelers.
Can I book a multi–city trip?
What are the cancellation charges?
Short answer – it depends. Long answer – the cancellation charges depend on
the airline, sector, class of booking, and time of cancellation. To know what’s applicable
in your case, check the fare rules mentioned on the booking page when you’re making your
reservation (in case you missed it then, you can always go back to your account and check
out your trips pages). Apart from the cancellation charges levied by the airline, Cleartrip
charges a cancellation fee of Rs 250 per passenger per sector.If Cancellation is done through
the customer support executives assistance, we will levy Rs. 500 per passenger per flight.
What are bus types?
Bus types indicate the type of bus it is. For example, the standard bus types are Volvo AC buses, AC buses, Non AC buses, Mercedes buses, Non Mercedes buses, Seater buses, Sleeper buses, etc. Depending on the green icons highlighted under the bus type, you would know if the bus is a Volvo or Non Volvo, AC or non AC and Seater or Sleeper. There could be multiple combinations possible like if both the AC and Sleeper icons are green then the bus is an AC Sleeper bus. If only the AC icon is green the bus is an AC seater bus. Some buses now offer both Seater and Sleeper options as well as both AC and non AC sections within the same bus.
Can I choose my own seats?
Yes, you can choose your on seats. After short-listing your bus for travel, click on the "view" button and you will be shown a blueprint of the bus with seat options available and a choice for boarding point. Select your seat as per your preference and proceed by clicking the "continue" button. Your seats will be confirmed only when you have completed the transaction and made the payment.
How do I use the train search?
It’s pretty straight forward. Just select your origin, destination, travel date and
class, and then click ‘Search’. Voila. You’re done.
Can I search by entering a three/four letter station code instead of a typing the station/city name?
Yes, you can. For instance, search for New Delhi station by typing NDLS.
I don’t understand the different classes of travel mentioned on the search page. Help me.
Sure. Here is a brief explanation of what you will find in different classes:
- AC First Class (1A) : Offers air conditioned accommodation for two berths
(one up & one down) or four berth (two up & two down) lockable compartments for
overnight journeys ; linen/blankets; facility of shower/toilet at either end of
the carriage & attendant services are provided.
- AC 2 Tier (2A) : Air conditioned corridor carriage that sleeps 46 people split up into
two & four berth cubicles separated by curtains.
- AC 3 Tier (3A) : Air-conditioned 3-tier sleeper. Carriages are divided into
compartments with six beds in each. The beds are stacked vertically in three tiers
on either side of the compartments. During the day, the middle beds must be folded
down flat against the compartment walls to allow passengers to sit on the lower beds.
Two tiers of beds are also located outside the compartments, along the aisle. Toilet
facility at either end of the carriage.
- First Class (FC) : Offers non AC accommodation for two berths (one up & one down)
or four berth (two up & two down) lockable compartments for overnight journeys ; facility
of shower/toilet at either end of the carriage.
- AC Chair Car (CC) : Air conditioned carriage with reclining seats. Only sitting accommodation is provided.
- Sleeper (SL) : Non-AC Sleeper class. Similar to AC 3 tier except that it is non-AC.
- Second Sitting (2S) : Second class sitting. It provides only sitting accommodation with bench style seats.
Can I book train tickets?
Yes. Now you can not only search but also book your train tickets through SAARTHII. Just click on ‘check availability’ on
the search results page and you will see a book button.
How accurate is the pricing and availability data?
We connect real time to the Indian Railways reservation system to fetch the
latest availability data. To provide you a faster search experience, we cache
the trains, routes and fare data however we make sure that we fetch the latest
fares every time you book the ticket.
Which stations lie between the origin station and the destination station?
On the search results page, click on the train of your choice to see the stations the train passes through and the times at which it arrives and departs.
I can see my train search results, but why do I need to click on “check availability”?
Seats sell fast. And you need to know what the seat availability for your train ride is.
Clicking on the “check availability” link allows you to get the latest seat availability
position at that point in time.
On clicking ‘check availability’, I get ‘RAC’ in the availability status. What does it mean?
Reservation Against Cancellation (RAC) means that you have an assured seat but the berth has not been allotted yet. As other passengers cancel their ticket, you’ll be promoted on
the RAC list and will be allotted a berth subsequently.
Does it mean that I can board the train even if my ticket status is RAC till the last moment?
Yes, you can board the train if your status is RAC. Usually the RAC passengers are
allotted the berths which remain vacant due to some reserved passengers not showing up
at the time of departure of the train.
On clicking ‘check availability’, I get two availability options. What’s the difference between the two?
The two availability options are general availability and ‘tatkal’ availability.
General availability is the normal availability status. For the benefit of people who
have planned their journey at the last moment and cannot secure reserved accommodation,
Railways provide “Tatkal” ticket booking facility on payment of premium charges on a
‘first–come–first–served’ basis. You will only see tatkal option when your date of journey
is in the next two days and the general availability status is ‘waitlist’.
Do I need to carry any ID proof while boarding the train?
Yes. You are required to carry valid ID proof of any one passenger when you travel. Here is the list of
ID proofs which railways considers valid:
- Driving license
- PAN card
- Voters ID card
- Aadhar Card
How do I cancel my train tickets?
Cancelling train tickets you booked on SAARTHII is super easy.
Just by clicking on the CANCELLATION button and selecting the passengers
you want to cancel or by mailing the PNR number mentioning the reason for
cancellation along with the passenger details to firstname.lastname@example.org.
How and when to file TDR?
Indian Railways allows TDR filling of unused e–tickets up to 1 Hour
from the departure of the train by sending mail mentioning PNR Number and
reason for filling the TDR at email@example.com. For complete information
on when and how to file TDR please check IRCTC Website link below:
Do I need to confirm my booking?
No, you don’t. If you really want to, contact us at firstname.lastname@example.org or confirm your reservation with the hotel directly.
What if I don’t get a confirmation at the time of booking?
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at email@example.com and we’ll send you your confirmation details.
What are the cancellation charges?
The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable check hotel’s booking policy mentioned while doing booking.
If I need to cancel my hotel booking, what’s the latest I can do this by?
It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation. However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check–in.
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed).
What is my hotel’s check–in time?
Typically, the hotel check–in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check–in time.
What is online recharge?
Online recharge is an online recharge web portal offers online mobile recharge
for Airtel, Aircel, Idea, Vodafone, Tata Indicom, Tata Docomo, Reliance, BSNL, Videocon
and for all major operators across the country. We also offer online DTH recharge for
AirtelDTH, VideoconD2h, Tata Sky, RelianceBigTV, Dish TV and Sun TV. We are offering services
for all GSM and CDMA prepaid subscribers across the country.
Can I recharge any number at this website?
Yes, You can recharge your any prepaid mobile, DTH and Data Card at our website.
How can I pay the bill for my Electricity provider?
- On the SAARTHII website please select the ‘SERVICE’ icon and click on ‘BILL PAYMENTS’.
- Upon reaching Electricity screen please select your ‘Electricity Board’
- Please enter your ‘Consumer Number (some boards also call it ‘CA Number’ or ‘Account Number’) as
mentioned on your Electricity bill
- Proceed to pay the desired amount
- Once the payment process is complete we will notify you with the status of your bill payment
- Please note that it may take up to 2 business days to process your bill payment by your Electricity provider
My payment was successful, but the provider still says its not paid?
The electricity provider may take up to 2 working days to update the status after a successful
transaction. If it still doesn’t reflect, please contact SAARTHII customer care with your order details.
Can I make a partial payment of my bill?
Most electricity boards do not allow partial bill payments.
Please check with your electricity provider in case they offer that facility.
How will I get to know if the bill was paid?
After successful payment, on the confirmation screen we display the status of your
It can be one of the following:
- Successful: The bill payment happened successfully
- Pending: The system is waiting for a confirmation from the Electricity Board
to confirm the payment. If your payment gets into a Pending mode please wait for
some time as in most cases it gets automatically cleared to a successful transaction.
What is Domestic Money Transfer ?
Money Transfer allows you to send money instantly 24 x 7 x 365 to any IMPS supported banks
in India. Receiver will get the money
credited into their bank account within 5 -10 seconds.
Start offering money transfer services through the very same "Wallet" and boost your outlet footfall and income.
How it Works ?
Domestic Money Transfer works exactly same as how Mobile Recharge works,
only difference is that instead of mobile number you need to collect the beneficiary bank account number, IFSC Code and the amount which needs
to be transferred from your walk in customers.
Enter the details into a simple web form and complete the transaction. The beneficiary account will be credited the amount within 5-10 seconds.
What are the Transfer Modes ?
Our platform supports IMPS & NEFT transfer modes and the system automatically switches the transfer mode.
IMPS : Immediate Payment Service is an interbank electronic instant money
transfer service which allows to send and receive money 24 x 7. The platform is powered by National Payment Corporation of India (NPCI) who
settles the IMPS transactions in India on real time basis 24 x 7 .
NEFT : National Electronic Fund Transfer under RBI which settles NEFT transactions
in India as batch wise and works only on working day and hours of RBI.