Get In Touch With
SAARTHII Support
Prompt assistance with IRCTC agent ID activation, onboarding, Tatkal ticketing, or commercial compliance.
10th Floor, JMD MEGAPOLIS, Unit no 1004G, Badshahpur Sohna Rd, Sector 48, Gurugram, Haryana 122018
Send Us A Message
Have questions about SAARTHII IRCTC Agent Registration? Drop your query below.
Dedicated Support Streams for Agents & Partners
Connect directly with the specialized team handling your specific query to ensure swift resolution.
New IRCTC Agent Registration
Guidance on KYC documents (Aadhaar & PAN verification), digital certificates, commercial ID activation fees, and fast-track approvals.
Tatkal & Operational Ticketing
Real-time assistance with daily Tatkal timings, high-speed booking portal connectivity, OTP confirmation, and wallet top-ups.
Billing, Refunds & Accounts
Inquiries concerning failed transaction credit reversals, automated wallet settlements, TDR filing statuses, and invoice statements.
Visit SAARTHII in Gurugram
Retailers and business partners are welcome to meet our operations and partner-onboarding team in person during business hours.
Registered Address
10th Floor, JMD MEGAPOLIS, Unit no 1004G, Badshahpur Sohna Rd, Sector 48, Gurugram, Haryana 122018
Visiting Hours
Monday to Saturday: 10:00 AM – 6:00 PM (Closed on Sundays)
Frequently Asked Support Questions
How quickly does the SAARTHII onboarding desk reply?
Online form enquiries and WhatsApp messages receive a response within 15 to 30 minutes during official business hours (10:00 AM – 6:00 PM).
What information should I have ready when contacting?
For existing agents, keep your registered mobile number or Agent Login ID handy. New applicants should have their Aadhaar and PAN details ready.
Is support available during Tatkal booking hours?
Yes, our specialized ticketing helpline is actively staffed from 10:00 AM onward to support agents through AC and Non-AC Tatkal booking windows.
Can I request an in-person onboarding demo?
Yes, you may either visit our Gurugram corporate office or request a live remote screen-share demo through our WhatsApp support team.